Technical Account Manager
Socure
Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.
Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:
https://www.youtube.com/watch?v=ifM9_jPQCv8
Job Summary:
The Technical Account Manager is responsible for ongoing technical relationships and is the face of Socure throughout the post-sales customer journey for all Socure customers. From onboarding and implementation to renewal, the Technical Account Manager is responsible for sustaining and growing assigned accounts by proactively monitoring customers’ integrations for optimal usage and demonstrating the value of current and additional products and services.
Job Duties:
Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, and building relationships with key customer contacts.
Provision customer accounts and configures connectivity.
Help customers integrate their platforms with our SaaS services, then determine and deploy decision logic based on best practices.
Interface with Product Management to ensure timely and accurate delivery.
Work closely with Account Managers and Sales Representatives to help win opportunities.
Communicate value to the customer and convey feedback to PMs for better product iterations.
Customers are deriving maximum value. Train customers to use the solution effectively and monitor to ensure
Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
Conduct and execute internal process improvement plans.
Job Qualifications:
Bachelor’s degree, relevant coursework, or work experience.
4-6 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar.
Excellent written and verbal communication skills.
Excellent attention to detail.
Ability to handle multiple priorities at once in a fast-paced environment.
Experience with SaaS implementations, application development integrations, service and support processes.
Experience working with APIs and API integration with various programming languages.
Comfortable with 10-20% travel.
Preferred Qualifications: Industry: Prior experience with financial services, sponsor banks, and financial regulations.
Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies.
Experience with Data Science and statistical data analysis.
Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.
We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.
To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers
Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how our work is changing the world, check out these articles and videos:
Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
Archives & Press Releases: https://learn.socure.com/about/press-release