Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

What the role is:

We are looking for a Technical Account Manager to join and be a key member of Socure’s Growth team. In this role, you'll own ongoing technical relationships and be the face of Socure throughout the post-sales customer journey for all customer tiers. From on-boarding and implementation to renewal, you'll sustain and support growth in your accounts by proactively monitoring your customers’ integrations for optimal usage and demonstrating the value of current and additional products and services.

What you'll do:

• Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, and building relationships with key customer contacts

• Provision customer accounts and configure connectivity

• Help customers integrate their platforms with our SaaS services, then determine and deploy decisioning logic based on best practices

• Interface with Product Management to ensure timely and accurate delivery

• Work closely with Account Managers and Sales Representatives to help win opportunities.

• Communicate value to the customer, as well as convey feedback to PMs for better product iterations

• Train customers to use the solution effectively, and monitor to ensure that customers are deriving maximum value

• Research customers' technical issues in a timely manner and follow up with recommendations and action plans

• Conduct and execute internal process improvement plans

What you'll bring:

• BS/BA in business administration, engineering, math, economics, statistics, computer science, relevant coursework or relevant work experience

• 4-6+ years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar

• Excellent written and verbal communication skills, attention to detail, and ability to handle multiple priorities at once in a fast paced environment

• Experience with SaaS implementations, application development integrations, service and support processes

• Experience managing complex enterprise accounts and orchestrating a cross-functional account team

• Experience working with APIs and API integration with various programming languages

• Experience with SDKs, developer frameworks, mobile device and web application development

• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances

• Comfortable with 10-20% travel

Nice to Have:

Industry: Prior experience with financial services, sponsor banks and financial regulations

Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar

Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies

Experience with Data Science and statistical data analysis

Salary: $128,000 to $135,000

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release