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Staff IT Administrator

Socure

Socure

IT
India · Remote
Posted on Thursday, July 4, 2024

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Overview

Socure is seeking a highly skilled and experienced ‘swiss-army-knife’ Senior IT Staff Administrator to join our IT team. The ideal candidate will have a strong background in End User Compute, including but not limited to Mobile Device Management, Identity Access Management, Data-Loss Prevention fundamentals and extensive experience with administering SaaS tools. This role will be crucial in ensuring the seamless operation and security of our IT infrastructure and end-user devices.

Key Responsibilities:

Mobile Device Management (MDM):

  • Manage and support our end-user hardware fleet using tools such as Apple Business Manager, JAMF Pro and VMWare Workspace One.

  • Implement, maintain & optimize MDM policies to ensure device security and compliance.

  • Provide troubleshooting and support for mobile device issues.

Identity Access Management (IAM):

  • Administer and manage identity and access solutions, primarily using Okta.

  • Ensure secure, scalable, efficient user access to company resources.

  • Monitor and audit access controls to maintain security standards.

SaaS Tool Administration & Integrations:

  • Manage and support various SaaS tools, including but not limited to Google Workspace, Slack, Zoom, Atlassian (JIRA Service Management, JIRA Software, Confluence).

  • Implement best practices for the configuration and use of SaaS applications.

  • Provide end-user training and support across our SaaS Ecosystem.

IT Infrastructure and Support:

  • Oversee the day-to-day operations of IT systems and infrastructure.

  • Provide advanced technical support and troubleshooting for hardware and software issues.

  • Ensure the stability, security, and performance of IT systems.

Project Management:

  • Lead and participate in IT projects, ensuring timely and successful completion.

  • Collaborate with cross-functional teams to identify and implement technology solutions.

  • Document and communicate project plans, progress, and outcomes.

Compliance and Security:

  • Implement and enforce IT policies and procedures to ensure compliance with industry standards and drive team-wide maturity with respect to ITSM & ITIL frameworks.

  • Provide cross-functional assistance & support with our Security & GRC functions with regular security assessments and audits.

  • Maintain & optimize our Data Loss Prevention solutions.

  • Stay updated with the latest security threats & mitigations pertaining to any piece of technology under IT’s purview.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • Minimum of 7 years of experience in IT administration, with a focus on End User Compute.

  • Proven experience with Mobile Device Management tools such as JAMF Pro and VMWare Workspace One.

  • JAMF 200 Certification or above required

  • Strong knowledge of Identity Access Management fundamentals

  • Extensive experience with SaaS tools, including Google Workspace, Slack, Zoom & Atlassian.

  • Excellent problem-solving skills and the ability to work under pressure.

  • Strong communication and interpersonal skills.

  • Relevant certifications (e.g., CompTIA, CISSP, ITIL) are a plus.

  • Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)

  • Experience with innovative GenAI, Cloud, Zero Trust platforms (ChatGPT, AWS, Cloudflare to name a few)

  • Experience supporting Cloud ZTNAs (eg Cloudflare), DLP, Endpoint Security solutions etc.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos: