DEI&B (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

📍 Location (Remote): India

⏱️ Working Hours: 4pm-12am local time

💸 Salary Range: 36-40 Lakhs

🌟 OPPORTUNITY HIGHLIGHTS

Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading,

groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team.

As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor.

You will work with customers of all sizes across the globe and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value.

You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.

👋 WHO WE ARE

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.

🚀 THE IMPACT YOU WILL HAVE

• Build and foster relationships with customers while driving engagement, retention and growth.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow
• Serve as customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Participate in communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Translate customer product usage data into actionable advice for customers
• Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.
• Drive contract renewals and identify opportunities for account expansion and upsell.

🧬WHAT SETS YOU APART

• 3+ years of sales or customer success experience in a Customer Success/Renewals dedicated role in cyber or network security
• Outstanding communication skills
• Strong Salesforce and GainSight knowledge
• A proven track record of achieving or exceeding renewal revenue targets
• Strong account management, sales, and customer success skills
• Ability to empathize with customers and understand their needs and pain points
• Creative, analytical, problem-solving, and troubleshooting skills
• Ability to work the 4PM to Midnight shift (India Time)

🤝 HOW WE'LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

Step 1: The Intro (15 min)

A casual meeting with the Talent team to break the ice.

Step 2: The Vision (45 min)

Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.

Step 3: The Squad (30-60 min each)

Meet the people you’ll be in the trenches with—your peers and cross-functional partners. Ask them anything!

Step 4: The Big Picture (45 min)

Discussion with our VP of People and Chief Customer Officer to ensure our values and long-term goals align with yours.

Step 5: The Offer

If the vibe is right, we make it official!