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IT Engineer

Greenhouse Software

Greenhouse Software

IT, Education
Posted on Saturday, June 15, 2024

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for an IT Engineer to join our team!

Reporting into our Engineering department, this technician will join our IT team to provide thoughtful and individualized support for all Greenies. Working in a fast-paced environment, our IT Engineer will have the opportunity to implement creative tools and work on projects that will drive scalable changes across our growing organization. Our IT Engineers play a pivotal role in shaping the experience of our employees and enabling our success as a distributed company.

Learn more about our engineering culture here.

Who will love this job

  • A problem-solver – you love collaborating with others to provide outstanding support and aspiring towards excellence while knowing when to ask for help when needed
  • A juggler – you can balance priorities and prioritize a backlog of different projects without letting things slip through the cracks
  • An advocate – you will stop at nothing to make sure people have the tools necessary vital for success and are passionate about working as an individual contributor on a global team that is driving towards a common goal
  • A teacher – you have a talent for explaining technical processes to non-technical audiences and work well with a variety of internal teams
  • An innovator – you seek out opportunities to optimize iterate on existing processes and implement the team’s vision by writing, updating, and maintaining technical documentation and sending directed communications

What you’ll do

  • Provide technical assistance and support to incoming queries and issues related to computer systems, software, and hardware via Slack, email, ticket, or in-person for Greenhouse employees, contingent workers, and vendors
  • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) and troubleshoot Greenhouse-provided hardware (macOS, VMs running windows, and peripherals), maintaining detailed user and admin IT documentation
  • Walk through problem-solving processes with Greenhouse employees, conducting follow up to ensure issues have been resolved
  • Collaborate to provision Greenhouse laptops for new hire onboarding and train new hires alongside our IT and Onboarding teams

You should have

  • Experience in IT Engineering for a product focused technology company with at least 500 - 1000 employees
  • Deep knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
  • Prior demonstrated success supporting Apple systems and software
  • Working knowledge of script execution and troubleshooting (ex. Ruby, Bash, Python)
  • Previous experience with mobile device management tools (ex. Apple Business Manager, Jamf Pro)
  • A passion for providing empathetic customer service with excellent communication
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.


Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us - as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at talentacquisition@greenhouse.io.